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Sat, 21 Apr 2018 15:52:52 +0000

How to fix grayed out disabled apps on the Amazon Fire TV or Fire TV Stick

The latest Fire TV software update seems to have a bug that causes apps, specifically sideloaded apps, to be grayed out and disabled on the Fire TV home screen. Trying to access a gray app results in the message “This app is not associated with your Amazon account” appearing. It’s unclear why this is happening, but it likely has to do with changes the changes made to the apps row that allows Amazon Channels to appear. Thankfully, if you run into this issue, the fix is very simple.

To fix the issue, you should first try syncing Amazon content. This is done by going to the Fire TV’s Settings screen, scrolling all the way to the right, selecting “My Account,” and then selecting the “Sync Amazon Content” option. Most people experiencing the gray app issue say doing this was enough to fix the issue.

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